Personal information collection notice
The Western Australian Museum (“the Museum”) collects, uses, and manages personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (WA) and the State Records Act 2000 (WA).
This notice explains what personal information the Museum collects, how it is collected, why it is collected and how it may be used and disclosed when you interact with the Museum.
This notice applies only to the collection and handling of personal information. It does not relate to the acquisition, management, care of Museum collection objects or materials.
Legal authority for collection
We collect personal information as authorised by:
- the Privacy and Responsible Information Sharing Act 2024 (WA)
- the State Records Act 2000 (WA)
- other laws that apply to Museum operations, research, education, safety, and recordkeeping
What personal information we collect
The Museum may collect:
- name and contact details
- date of birth
- ticketing, membership and donation information
- demographic information (e.g., gender or cultural background, where relevant)
- participation information (events, programs, volunteering)
- images and recordings, including CCTV
- online activity (IP addresses, browser type, analytics)
- information relating to accessibility, health or safety
- research related information submitted for Museum projects
We may also collect sensitive or culturally significant information with appropriate consent, authority or cultural protocols.
How we collect information
We collect personal information when you interact with the Museum, including when you:
- visit the Museum site or attend exhibitions, programs or events
- purchase tickets or memberships
- make purchases through our retail systems (including online and in-store platforms supported by third-party providers
- make donations or participate in fundraising
- complete forms, surveys or research documents or online registrations
- use our websites, mobile applications or other digital services
- are recorded through security systems, including CCTV
- contact us via phone, email, social media or post
- volunteer, seek employment, act as a contractor or collaborate with us
We may also collect personal information from third parties, including government agencies, booking systems, event partners, research collaborators, cultural or community partners, service providers (such as payment or IT providers), and public sources, where this is lawful and appropriate.
You may choose not to identify yourself, or to use a pseudonym, unless we require certain information to deliver a service, ensure safety, or meet legal obligations.
Why we use and disclose personal Information
We use personal information to:
- process bookings, ticketing, memberships, and donations
- manage volunteering, internships, loans (incoming and outgoing), program participation, and collection-related activities
- deliver exhibitions, events, education programs, and research activities
- support cultural, scientific, historical research and research collaboration
- communicate Museum news, events, and opportunities (where permitted)
- meet legal, reporting, archival, and record-keeping obligations
- improve our services, facilities, and digital platform
We may disclose personal information to:
- Foundation for the WA Museum
- service providers (IT hosting, ticketing, security, payment and communication services)
- research partners, with consent or lawful authority
- government agencies when authorised or required by law
- cultural partners or communities following cultural protocols
- courts or entities issuing lawful requests such as subpoenas
We do not sell or rent personal information.
Automated decision-making
The Museum does not use automated or AI-based decision-making that has a significant effect on individuals.
If this changes, we will update this notice and explain how your information is used.
If you choose not to provide information
If you decide not to provide certain information, we may be unable to:
- process your ticket or booking
- manage your membership, donation, or volunteer application
- register you for programs or events
- provide you with some Museum services or updates
Storage and Security
- Your personal information is stored securely in Museum systems, with access limited to authorised staff.
- Some information may be stored or processed overseas where we use approved service providers.
Access to and correction of your information
You may request access to or correction of your personal information at any time.
You may also request access under the Freedom of Information Act 1992 (WA), subject to applicable exemptions.
Contact us
If you have questions about how your information is handled, need to request access or correction, or wish to make a privacy enquiry, you can lodge your request using the Museum’s online form.
