Contact the WA Museum
Feedback
The Western Australian Museum welcomes your feedback, whether it is a comment, compliment, request for information, or complaint.
Customer feedback form Online form for children and young people
If you request for a response to your feedback, or you make a complaint, we will:
- ensure you are treated fairly and with respect;
- aim to provide a response or have the complaint resolved, or advise you of the reason for any delay;
- respect your privacy and keep information about you confidential.
For further information about how your feedback will be processed, you can either
- refer to our Customer Service Charter
- refer to the Complaints Flowchart
- phone: 1300 134 081 or toll free (Country WA callers only): 1800 023 333 where your call will be redirected to a relevant employee.
- email: reception@museum.wa.gov.au
Offers of donation
For offers of donation, please fill out the below form and return it via email to reception@museum.wa.gov.au.
Contact information
Our Reception staff are available via phone and email from 9am – 5pm Monday to Friday, and from 9am – 1.30pm on weekends. Due to an increased volume of customer enquiries, please allow two business days for us to respond to your email.
Use the following details to get in contact with the Western Australian Museum:
- Customer feedback form
- Email: reception@museum.wa.gov.au
- Phone: 1300 134 081
- Phone: +61 8 9431 8413
- Toll free (Country WA callers only): 1800 023 333
- Browse the Museums page to find the addresses of individual locations.
For invoicing purpose:
- ABN: 95 249 517 733
- Mailing address: Locked Bag 49, Welshpool DC, WA 6986
