Social Media Community Guidelines

The Western Australian Museum’s social media channels share stories and updates about our sites, collections, exhibitions, and our research, bringing to life the people, places, and stories of Western Australia.

If you have questions or are seeking a response from the Western Australian Museum, our social media accounts are monitored weekdays between 9am–5pm, and we’ll respond to you as soon as possible.

We aim to foster a welcoming, safe, and engaged online community where all followers feel valued and comfortable participating. We encourage you to join the conversation, ask questions, and share your ideas with us.

To maintain a respectful and constructive environment, the Western Australian Museum’s Social Media Community Guidelines govern all individual behavior across our social channels, including Facebook, Instagram, LinkedIn, and X. By participating in our online spaces, you agree to follow these guidelines.

The Western Australian Museum may update these guidelines periodically, so community members should check back for the latest version.

We ask all participants to follow these guidelines:

1. Be kind and respectful to other people and organisations on the platform.
2. Refrain from using any of the following when posting or commenting on our social media channels:

• Profanities; Obscenities; Explicit material; Encouragement of illegal activities; Threats of violence; Discriminatory, derogatory, or hateful language.
• Malicious speech regarding: Gender; Sexual orientation; Religion; Gender identity; Age; Ethnic origin; Race; Personal attacks, cyberbullying or harassment.
• Any remarks that could reasonably be considered offensive to other users within the community.
• Impersonation of government officials, Museum employees or other community members.
• Advertisements, spam or off-topic content, including the promotion of commercial businesses.
• Repetitive posts or sharing the same content multiple times within a discussion.
• Posting personal information about yourself, other community members, Museum visitors or employees. This includes, but is not limited to, phone numbers, email addresses, physical addresses, images or recordings of individuals taken without their consent, other confidential details, and private correspondence.
• Sharing misinformation about the Museum and its operations when factual information is publicly available.
• Posting copyrighted material (e.g., photos, videos) without permission from the content owner or proper attribution.
• Coordinated group attacks on individuals or topics.
• Buying and selling tickets on our social media pages.

The Western Australian Museum will manage its social media channels according to these guidelines. Any comments, posts or activities that do not comply will be hidden or deleted. If an individual continues to behave inappropriately, we reserve the right to block them from posting on our social media accounts entirely and without notice.

Thank you for helping us keep our online community safe and constructive.

For any questions or inquiries, please get in touch with our team at museum.wa.gov.au/about/contact-us.