Membership: Frequently asked questions

Is my membership valid at all WA Museums?

The Super Fan and Friend Membership options provide access to all WA Museum locations.

The individual site-based Fan Membership, for both WA Maritime Museum and WA Museum Boola Bardip, provide access to their own respective sites only.

General admission entry is free at WA Shipwrecks Museum (Fremantle), Museum of Geraldton, Museum of the Goldfields (Kalgoorlie), and Museum of the Great Southern (Albany).

Can I upgrade my membership?

Yes! You can upgrade your Boola Bardip or Maritime Museum Fan membership to a Super Fan or Friend membership; or your Super Fan membership to a Friend membership by paying the difference online or in person. The upgrade will be valid for the remainder of your existing membership period. 

Alternatively, if you wish to purchase a new membership at a higher level that will be valid for one year from date of purchase, you must request this by contacting membership@museum.wa.gov.au. Your existing membership will be cancelled with no refund or credit available for the remaining unused period of the cancelled membership. 

Do I get a physical membership card?

All members will be provided with a digital membership card that is stored on your phone for convenience and environmental sustainability. You can request a physical card by emailing membership@museum.wa.gov.au . Once ready, the card can be collected from your nominated WA Museum site. 

How do I find out when my membership will expire?

Your membership expiry will be displayed by logging into your membership account.

How do I purchase a membership as a gift?

If you would like to purchase a membership as a gift, a WA Museum Gift Voucher allows you to purchase online credit that can be redeemed for a WA Museum membership.

Click https://ticketing.museum.wa.gov.au/gift/giftvouchers to buy now.

How can I update my personal details and contact information? 

To protect your account, name and email address updates are managed by our customer support team. Please contact membership@museum.wa.gov.au with your updated details for assistance.

How can I cancel my membership?

Memberships can only be cancelled in writing to membership@museum.wa.gov.au. Membership fees are non-refundable (or only by applicable consumer law). Please visit membership terms and conditions for more information.

When do you inform me of membership offers, invitations and discounts? 

We send all our members frequent eNewsletters to your registered email address on your account. If you're not receiving these, please get in touch.

How can I unsubscribe from member communications? 

If you no longer wish to receive communications from WA Museum, please email us at membership@museum.wa.gov.au. If you choose to unsubscribe from communications, you may miss out on membership offers and benefits. We will continue to email you about essential membership information, such as renewal and expiry notifications. 

How can I get my discounted exhibition/program tickets? 

You will be able to access any discounted exhibition, tour, event or program tickets through the WA Museum ticketing portal. You must be logged in before you start any transaction for your discounts to apply. Member discounts are valid for you (the named member) and up to three Juniors only, and where applicable, the discount will be reflected in your cart. 

You can also buy tickets in person at the Museum, though availability is subject to capacity, and you may miss out on an event if you don’t book prior to arrival. 

How do I identify which tours and programs I receive discount on? 

Membership discount information will be displayed on an event listing if there is Member pricing available. Visit https://visit.museum.wa.gov.au/members-save to explore some of the discounted events. Please note that the Fan and Super Fan memberships only receive discounts on Special Exhibitions at relevant sites, whereas the Friend membership offers discounts on tours, programs and events across all WA Museum sites.

How can I use my discounts at the Museum shops? 

If you are a member, simply show your digital or physical membership card to access your discount. Please note, you won’t be able to access the discount without your official membership card. Your membership card is valid at all WA Museum retail shops.