Membership: Terms and conditions

If you are buying a Western Australian Museum (WA Museum) membership for your use, or if you are making use of the WA Museum membership after it was purchased for you by someone else, then by your action, you agree and accept these membership terms and conditions apply. 

If you don't agree and accept these terms and conditions, you must not buy, or make use of, a WA Museum membership.

Membership program purchase

Membership pricing is correct as of 3 August 2024. WA Museum reserves the right to amend the price of membership products. Members will be informed of any change to pricing at the time of renewal. 

The purchaser of the membership product is the primary account holder and is responsible for any changes of details, cancellations or account queries. 

If you are purchasing membership products on behalf of someone else (multiple memberships inclusive of your own in one transaction) you are responsible for providing all necessary details for any additional memberships purchased, and the maintenance of these membership details. 

A Junior membership is classed as any minor under the age of 15 at the time of Membership purchase or renewal. 

Membership program access

WA Museum Membership is valid from the date of purchase until the expiry date expressed via https://ticketing.museum.wa.gov.au/account/memberships. All memberships will expire a year from the date of your initial payment. Renewals at the same level of membership will activate after your current membership expires. Please note that any upgrade purchases within two months of same-level membership renewal will not activate until the original membership expiry date. 

Membership benefits and discounts are only valid upon the presentation of a valid physical or digital Membership card or another form of official identification (passport, driver’s license or birth certificate). 

Membership cards, benefits and offers are non-transferable. Only the named account holder is entitled to Membership benefits. 

The Membership account holder is responsible for ensuring the details of their Membership (not limited to email address, contact number and postal address) are up to date. 

Upgrading

Your membership level is upgradeable in the first ten months of your membership. Upgrading within this period will not adjust the membership expiry date, ie, extend it from your original membership purchase, you will only have access to the unique benefits you have paid for within that remaining period. In the last two months of your membership, any upgrade purchase will not be activated until your current membership has expired. 

Membership program maintenance 

Members are required to maintain an active email address to access the benefits of membership. Members can opt out of receiving WA Museum correspondence, though WA Museum holds no responsibility for missed Membership benefits and correspondence. 

WA Museum membership will be considered ‘lapsed’ if not renewed by the expressed expiry date. 

Membership benefit access

You will be able access any discounted exhibition, tour, event or program tickets through the WA Museum ticketing portal. You must be logged in before you start any transaction for your discounts to apply. Member discounts are valid for you (the named member) and up to three Juniors only, and where applicable, the discount will be reflected in your cart. 

You can also buy tickets in person at the Museum, though availability is subject to capacity, and you may miss out on an event if you don’t book prior to arrival. 

All ticket purchases are subject to WA Museum’s Ticketing terms and conditions.

A valid Membership card and/or ID must be presented at the entry to exhibition, programs and tours with purchased tickets. Any ticket purchased without validation will be required to pay the full admission price. 

Refund and cancellation policy

The WA Museum reserves the right to terminate an active membership if the Member fails to comply with these terms and conditions, abuses any privileges afforded under the WA Museum Membership program or breaches any conditions of entry of any WA Museum venue. 

WA Museum membership is non-refundable. The WA Museum is under no obligation to refund payments relating to a membership, either in full or in part, unless required by law. This refund policy is not intended to limit the responsibilities of WA Museum concerning any statutory consumer rights under any applicable law. Please visit the ACCC website for further information. 

The cancellation of an active Membership must be expressed in writing via email to membership@museum.wa.gov.au. No membership fees will be refunded, unless by the refund policy. 

Privacy policy

The WA Museum collects and manages personal information professionally and responsibly according to the principles of Australian privacy laws. The information provided will only be used for purposes such as the administration of membership, the provision of WA Museum goods and services, planning research and marketing of the membership program.  

The WA Museum will not disclose, sell, distribute, share or otherwise pass on personal information to any third party. The WA Museum will not be able to administer Membership or provide some or all Membership benefits without the collection of personal details. 

Amendment

The WA Museum reserves the right to amend, from time to time, the terms and conditions of the membership program without prior notice. Members will have no claim against the WA Museum because of any change made to the terms and conditions of the membership program.