Ticketing terms and conditions

By purchasing a ticket for yourself or any other person to any Western Australian Museum exhibition, program, general entry, or performance, you agree to the following terms and conditions, in addition to the Conditions of Entry.

General terms and conditions

The Western Australian Museum strives to provide a safe and inclusive environment for all patrons, contractors, volunteers, and staff.

Museum staff, or contractors working on behalf of the Museum, reserve the right to refuse entry and/or to evict, without compensation, any person(s) who exhibit abusive, disruptive, or offensive behaviour and/or language. This includes any visitor who uses racial and discriminatory language to any other patron, volunteer, or staff member.

All persons entering any Western Australian Museum venue must present a valid ticket. Western Australian Museum may refuse entry to any of its venues without the presentation of a valid ticket.

All general admission tickets are only valid for the stated date on the transaction confirmation, and not valid for any other date.

Legal and valid identification is required to be shown at point of entry for any event limited by age.

These ticket terms and conditions still apply to the purchase, redemption or registration of any tickets issued through the Western Australian Museum membership program.

Western Australian Museum reserves the right to refuse entry to any person including failure to abide by these terms and conditions.

Other terms and conditions

General entry voucher terms and conditions

School holiday programs terms and conditions

Education bookings terms and conditions

Membership terms and conditions

Price and proof concession

All ticket prices are displayed in $AUD.

In order to receive concession entry, suitable and valid identification must be provided at the point of purchase (if in person) and entry into the venue including (but not limited to) – Seniors card, Student card, Healthcare card or Companion card.

Junior tickets are available for children between the ages of 5 and 15 years inclusive.

Children under the age of 5 are free for most general entry and exhibitions, unless stipulated via the ticketing event listing on the website. Children under 5 still require a valid ticket for entry and if seating is applicable, will need to sit on an adult’s lap and not occupy a seat.

Tickets cannot be used for any advertising, promotion, competition or other commercial purposes without Western Australian Museum authorisation.

Refunds

Tickets will not be refunded after purchase unless outlined by applicable laws. Any refund payable will be made to the original purchaser via the original payment method.

Western Australian Museum will not be responsible for any expenses incurred by the ticket holder in the event that the Museum is closed or any events are cancelled due to unforeseen circumstances.

Western Australian Museum reserves the right to cancel any ticket and refund the amount paid in full where there has been an error in ticket pricing, whether due to human error or website malfunction.

Refunds will not be permitted for refusal of entry or ejection from the venue or the failure to follow these terms and conditions.

No ticketing fees apply to any transactions purchased through the Western Australian Museum ticketing website, though ticketing fees may be implemented at any time, at the discretion of Western Australian Museum.

Western Australian Museum reserves the rights to adjust ticket pricing without prior notification.

Western Australian Museum and members of the Perth Tessitura Consortium are the only authorised ticket sellers for events at any Western Australian Museum venue, unless specified on the Western Australian Museum website listing for an event. Tickets purchased via an unauthorised seller will not be honoured and may be refused entry to the venue. Tickets cannot be resold.

Replacement of lost, stolen or missing tickets may be permitted at Western Australian Museum’s sole discretion and fees may apply.

COVID-19

During a time at which any Government direction or regulations may be in force regarding the number of persons attending an event, or holding the event itself, Western Australian Museum may be required to: cancel or postpone the event; reduce the number of persons attending the event; change seating allocation or allotted time; or change the configuration of the event itself. In this case, a refund or exchange will be offered in accordance to these terms and conditions or any applicable law at the time.

All ticket holders are required to comply with all Western Australian Museum guidelines and Government directions, orders and regulations relevant to attending cultural institutions or live events, which may be in place at the time of the event.

By visiting a Western Australian Museum venue or attending any Western Australian Museum event, all persons will assume all risks associated with COVID-19 and any other resulting public health notices.